FAQs
1. Do you ship internationally?
Yes. Eligible purchases placed through dalmeki.com can be shipped worldwide, including to the United States, European destinations, and other international locations served by our logistics providers.
Availability can vary according to carrier coverage, local restrictions, parcel characteristics, and the destination. Some remote or restricted locations may require additional delivery time or may not support standard delivery.
2. When will my order be prepared for shipment?
Most orders are prepared within 1–4 business days after successful payment authorization and confirmation.
This period covers order verification, inventory preparation, packing, labeling, and transfer to the applicable logistics provider. Transportation time begins after this processing stage has been completed.
3. What are your standard shipping charges?
For United States orders, standard shipping is €5.99, while qualifying merchandise orders of €109.00 or more may receive free standard delivery.
European shipping is €9.99, with qualifying orders of €159.00 or more potentially eligible for free standard delivery. Shipping to other international destinations is €16.99.
The shipping charge applicable to your individual order will be displayed before checkout is completed.
4. When should I expect delivery?
Transportation time depends on destination, customs processing, local delivery conditions, route availability, holidays, weather, and other logistics factors.
Any delivery timeframe displayed by us should be treated as an estimate. It begins after the order has completed the applicable 1–4 business day processing period and has entered the delivery network.
5. Where can I check my shipment status?
Tracking details are normally sent to the order email address after dispatch when tracking is available.
You can also use our Order Tracking page. Tracking information may require approximately 48–72 hours after dispatch before the first event or new movement is displayed.
6. Why has my tracking stopped updating?
A period without a new scan does not necessarily mean the parcel is stationary. Shipments can move between facilities, countries, customs checkpoints, or local carriers before another event appears.
If tracking remains unchanged for an unusually long period, contact [email protected] and include the order number so we can review the information available to us.
7. Are customs duties included?
Orders delivered within the United States under our current domestic shipping arrangements are not subject to import customs duties.
Deliveries outside the United States may be subject to import tax, VAT, GST, customs duties, clearance charges, or brokerage fees imposed by the destination country or relevant authority. Unless otherwise stated during checkout or required by law, the customer is responsible for these charges.
8. What if a textile product arrives damaged, incorrect, or incomplete?
Contact [email protected] within 48 hours of delivery if a product arrives damaged or defective, or if the parcel includes an incorrect or missing product.
Please provide the order number together with photographs of the affected item, shipping carton or parcel, internal packaging where relevant, and shipping label.
After review, an appropriate resolution may include replacement, reshipment, refund, or another reasonable solution.
9. Can I return a product if I simply change my mind?
Eligible bedding, pillows, throws, bath textiles, rugs, fabrics, and other qualifying products may generally be returned for preference-related reasons when the applicable condition requirements are satisfied.
Return requests must normally be submitted within 30 days of delivery. Full return requirements are explained in our Refund and Returns Policy.
10. May I open or inspect a textile product before returning it?
Yes. Reasonable inspection is allowed so that customers can check appearance, texture, dimensions, color, or suitability.
The product should remain clean, unused, unwashed, unaltered, undamaged, and suitable for resale. Products showing stains, pet hair, odors, washing, extended household use, cutting, stretching, or other material changes may not qualify for an ordinary return.
Original packaging, labels, inserts, and included accessories should also be retained where reasonably applicable.
11. Who is responsible for the cost of returning an item?
For returns based on preference, color, room suitability, dimensions, or change of mind, the customer is generally responsible for the return shipping cost unless applicable law requires otherwise.
If the return results from a verified damaged, defective, incorrect, or incomplete shipment attributable to DALMEKI, LLC, we will review the matter and will not require the customer to bear reasonable return costs caused by our confirmed error.
12. When is an approved refund sent?
Once an eligible return has been received, inspected, and approved, the refund is submitted to the original payment method within 7 business days.
Banks, card issuers, PayPal, or other payment providers may require additional time to post the funds after we have issued the refund.
13. Which payment methods can I use?
Supported payment methods may include Visa, Mastercard, American Express, Discover, Maestro, PayPal, Apple Pay, and Google Pay, depending on availability during checkout.
Payments are handled through third-party payment services including Stripe and PayPal. The exact options shown may depend on the customer’s browser, device, location, or payment account.
14. What currency is used for purchases?
Unless another currency is clearly shown at checkout, orders placed through dalmeki.com are charged in Euro (EUR).
Customers using an account denominated in another currency may be charged a conversion amount or fee by their bank, card issuer, or payment provider according to that provider’s own exchange terms.
15. Do you keep my complete card information?
No. DALMEKI, LLC does not store complete payment card numbers, CVV or CVC codes, full bank credentials, or complete digital-wallet credentials on our website servers.
Sensitive payment details are handled through providers such as Stripe and PayPal, while our website uses measures including HTTPS and SSL/TLS encryption to help protect information transmitted during checkout.
16. What should I do if checkout says my payment was declined?
A transaction may be declined because of insufficient funds, incorrect billing details, expired credentials, transaction limits, bank security measures, or fraud-prevention checks.
Review the payment details, try another supported method if available, or contact your financial institution. DALMEKI, LLC cannot reverse an authorization decision independently made by Stripe, PayPal, a bank, or card issuer.
17. What measures are used to protect customer information?
dalmeki.com operates as a self-hosted WordPress store using WooCommerce. Reasonable technical and organizational measures are used to protect customer and transaction information against unauthorized access, loss, misuse, alteration, or disclosure.
Measures may include HTTPS and SSL/TLS encryption, administrative access controls, authentication, software maintenance, secure configuration, system monitoring, backups, malware protection, and restricted access based on operational need.
Further information, including GDPR rights, is available in our Privacy Policy.
18. How do I contact your team?
For help with an order, shipment, payment, tracking question, return, refund, damaged item, privacy request, or another purchase-related matter, contact us using the details below.
Company: DALMEKI, LLC
Website: dalmeki.com
Email: [email protected]
Phone: +1 (602) 404-7458
Address: 3811 E Bell Rd, Ste 312, Phoenix, AZ 85032, US
If the inquiry relates to an existing order, include the order number and a brief explanation of the issue. Our business operations follow UTC-7.