Shipping Policy

1. Destinations We Serve

Eligible purchases made through dalmeki.com can be shipped to customers worldwide. DALMEKI, LLC currently serves the United States, European destinations, and other international locations where our delivery partners are able to provide shipping services.

Whether shipping is available to a particular location can depend on local restrictions, carrier coverage, parcel dimensions, product characteristics, transportation routes, and other logistics conditions. If the submitted destination cannot be served, we may contact the customer using the information associated with the order.

A complete and accurate delivery address must be entered at checkout. This includes the recipient’s name, street information, apartment or unit number where relevant, city, region or state, postal code, country, and any additional information reasonably necessary for delivery.

Remote areas, islands, military locations, restricted territories, or destinations with limited delivery infrastructure may require additional transit time or may not be eligible for ordinary shipping services.

2. Preparation Before Dispatch

Following successful payment authorization and order confirmation, orders are normally prepared for shipment within 1–4 business days. Business days generally mean Monday through Friday, excluding applicable public holidays.

This period may include payment verification, inventory checks, product preparation, protective packing, labeling, and transfer to the applicable logistics provider. The processing period does not include the transportation time that begins after the parcel leaves our fulfillment process.

Order preparation may occasionally require additional time during holidays, periods of unusually high volume, inventory checks, operational disruption, or other circumstances that reasonably affect fulfillment. Where a material delay affects an order, we may notify the customer using the email address provided at checkout.

3. Shipping Charges and Free-Shipping Levels

Shipping charges are based primarily on the delivery destination. Our standard shipping amounts and applicable free-shipping thresholds are currently structured as follows:

United States: Standard delivery is €5.99. Eligible merchandise orders reaching €109.00 or more may qualify for free standard shipping.

Europe: Standard delivery is €9.99. Eligible merchandise orders reaching €159.00 or more may qualify for free standard shipping.

Other International Destinations: Standard delivery is €16.99. Unless checkout specifically states otherwise, a general free-shipping threshold does not apply to destinations outside the United States and Europe.

The shipping amount charged for a particular order will be presented before checkout is completed. Parcel characteristics, destination, available service level, or other logistics conditions may affect the final charge.

Unless otherwise indicated, free-shipping thresholds are based on the qualifying merchandise subtotal. Customs charges, taxes, import costs, duties, and third-party fees are not ordinarily included when calculating whether the threshold has been reached.

4. Delivery Estimates After Dispatch

Transportation estimates begin only after the order has completed the applicable 1–4 business day processing period and has been handed to the logistics provider.

Actual transit time may vary because of destination, transportation route, customs procedures, local delivery networks, seasonal demand, weather, holidays, border processing, and other circumstances outside our direct control.

Any delivery period presented at checkout, in confirmation messages, or through shipment tracking should be understood as an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

International parcels may travel through several logistics facilities, transportation networks, customs authorities, and local carriers before final delivery and may therefore require more time than domestic shipments.

Customs inspections, adverse weather, transportation disruption, recipient unavailability, incorrect addresses, public holidays, or similar events may extend delivery time and are separate from our normal order-processing period.

5. Carriers and Transfer to the Delivery Network

DALMEKI, LLC relies on third-party logistics companies, transportation networks, and local delivery services to move customer orders. The provider selected for a particular shipment may depend on parcel weight, dimensions, destination, route availability, operational requirements, and delivery coverage.

A single shipment may be handled by more than one logistics company, particularly for international orders where responsibility can transfer between international and local delivery networks.

An order is regarded as dispatched when the packed parcel has been transferred into the applicable logistics network. Where shipment tracking is available, tracking information is normally connected to the order after this transfer occurs.

Customers are not required to choose a specific carrier unless a carrier-selection option is expressly provided during checkout.

6. Tracking and Shipment Activity

Once a parcel has been dispatched, available tracking information is normally sent to the email address used for the order. Customers may also check available shipment details through our Order Tracking page.

Please allow approximately 48–72 hours after dispatch for tracking information to appear initially or for additional shipment events to begin updating.

Periods without a new tracking scan do not automatically indicate that a shipment has stopped moving. Parcels may travel between facilities, countries, customs locations, or local delivery networks before another tracking event is recorded.

Tracking will normally update when the shipment reaches another processing or delivery point. If there has been no movement for an unusually long period, customers may contact [email protected] with the relevant order number.

7. Delivery Address and Receipt of the Parcel

Customers should review available shipment updates and make reasonable arrangements for delivery at the address entered with the order.

A parcel may be treated as delivered when the logistics provider records successful delivery to the stated address, recipient, authorized person, reception desk, mailroom, building management area, parcel facility, or another recognized delivery location associated with the address.

When a signature is required, the recipient or another authorized person at the destination may be asked to sign. Signature requirements may vary depending on shipment value, location, local delivery practice, or carrier procedures.

If tracking reports delivery but the parcel cannot immediately be found, customers should first check nearby safe locations, household members, reception areas, mailrooms, building management, and neighbors where appropriate.

Addresses should be checked carefully before an order is submitted. Incomplete, inaccurate, inaccessible, or unsuitable delivery information can cause delays, failed attempts, additional costs, or return of the parcel.

8. Shipping Damage, Missing Products, and Fulfillment Errors

If an order arrives damaged, defective, incorrect, incomplete, or with an item missing, contact [email protected] within 48 hours of delivery.

Please provide the order number and clear photographs showing the affected textile product, outer parcel, interior packaging where applicable, shipping label, and any visible transportation damage.

For an incorrect or incomplete shipment, photographs showing the products actually received may also be requested. Packaging, labels, and affected merchandise should be retained until the matter has been reviewed.

Following review of the available evidence, we may approve a replacement, reshipment, refund, or another reasonable solution depending on the circumstances.

Eligibility for a return or refund is governed by our Refund & Returns Policy.

9. Duties, Import Taxes, and International Customs Costs

Orders delivered within the United States under our current domestic shipping arrangements are not subject to import customs duties.

Shipments entering other countries may be assessed customs duties, VAT, GST, import taxes, brokerage fees, customs clearance charges, or other amounts by government authorities, customs agencies, logistics companies, or other responsible parties.

Unless checkout specifically provides otherwise or applicable law requires a different arrangement, these international charges are the responsibility of the customer.

Such costs are separate from the shipping charge collected by DALMEKI, LLC and are normally not included in the merchandise price or ordinary shipping amount shown through dalmeki.com.

DALMEKI, LLC does not establish customs rates or import tax requirements for foreign jurisdictions. Rules differ between countries and can change independently of our website.

Customs review may also extend the time required for delivery. Inspection and clearance procedures are controlled by the relevant government or customs authorities.

10. Failed Delivery, Returned Shipments, and Assistance

Delivery periods may be affected by weather, customs, local restrictions, transportation disruptions, holidays, recipient availability, address problems, or other events outside the reasonable control of DALMEKI, LLC, and estimated arrival dates are therefore not guaranteed.

A parcel may be returned to a logistics facility or sender if delivery cannot be completed because the address is incomplete or inaccurate, the destination is inaccessible, the recipient refuses the shipment, or the parcel is not collected within the required period.

Where the cause of return is attributable to incorrect information, refusal, failure to collect, or another circumstance within the customer’s control, additional delivery charges may be required before reshipment is arranged.

When a failed delivery or return results from a verified error attributable to DALMEKI, LLC or a confirmed transportation problem, we will review the circumstances and determine an appropriate resolution.

Questions about shipping charges, tracking, delivery status, returned parcels, damaged shipments, or customs matters may be directed to DALMEKI, LLC at [email protected] or +1 (602) 404-7458.

When contacting us about an existing shipment, customers should provide the order number and a concise explanation of the issue so that the relevant records can be located.

Our business operations follow UTC-7. Available shipment information can also be reviewed through our Order Tracking page.