Terms of Service

1. Agreement and Website Operation

These Terms govern access to dalmeki.com and transactions completed through it, including browsing, viewing products, placing orders, making payments, submitting requests, and communicating with us. dalmeki.com is operated by DALMEKI, LLC, and references to “we,” “our,” and “us” mean DALMEKI, LLC.

By using the website or completing an order, you agree to these Terms and the policies incorporated into them. If you do not accept these conditions, you should not purchase products through or otherwise use the website.

2. Who May Use the Store

Users must have the legal capacity required to enter into a binding agreement in their place of residence. A person using the website for another individual, business, or organization represents that they are authorized to do so.

The website may not be used for fraud, unlawful activity, abuse, misleading conduct, interference with website security, disruption of checkout or payment systems, or violation of another person’s legal rights.

3. Textile Products and Website Descriptions

DALMEKI, LLC sells home textile products including bedding, decorative pillows, throws, bath textiles, rugs, fabrics, and related products through dalmeki.com. We make reasonable efforts to present dimensions, materials, colors, patterns, texture information, photographs, product features, and other relevant details accurately.

Textile appearance may vary slightly because of monitor settings, photography, lighting, fibre characteristics, dye lots, weaving, printing, production batches, or natural variations in material. Small differences that do not materially change the intended nature or use of the product may occur.

Product information, availability, images, pricing, materials, or specifications may be updated from time to time. Products may also be replaced, discontinued, limited, or modified subject to applicable law and obligations relating to previously accepted orders.

4. Prices and Transaction Currency

Prices displayed through dalmeki.com may change because of inventory, supplier costs, commercial conditions, or other operational considerations. Unless checkout clearly provides otherwise, orders are processed in Euro (EUR).

Where a customer pays from an account maintained in another currency, the bank, card issuer, PayPal, or other financial provider may convert the transaction and may impose its own exchange rate, international charge, or currency-conversion fee.

5. Submission and Acceptance of Orders

Submitting an order represents an offer to purchase the selected products according to these Terms and applicable policies. An automated confirmation indicates that the order was received but does not necessarily constitute final acceptance where additional review is required.

Orders remain subject to payment authorization, inventory availability, customer-information verification, legal restrictions, and our ability to fulfill the transaction. We may decline, cancel, or place an order on hold for legitimate reasons including suspected fraud, pricing errors, payment failure, duplicate orders, inaccurate information, or inventory discrepancies.

If a paid order is cancelled and a refund is approved, it will be processed according to the applicable refund procedure and returned through the original payment method.

6. Accuracy of Customer and Delivery Information

Customers must provide complete and current information required for payment, customer support, and delivery, including the appropriate name, email address, telephone number, billing details, shipping address, and postal information.

Incorrect information may result in payment issues, processing delays, unsuccessful delivery, returned parcels, additional charges, or difficulties providing customer service. DALMEKI, LLC is not responsible for consequences caused solely by inaccurate details supplied by the customer except where law provides otherwise.

If an error is identified after an order is placed, contact [email protected] promptly. We may attempt to correct available information, but changes cannot be guaranteed once fulfillment or dispatch has begun.

7. Payment Conditions

Payment is handled by supported third-party processors including Stripe and PayPal. The options displayed at checkout may vary according to location, device, browser, account, or technical conditions.

Complete card numbers, CVV or CVC codes, full bank details, and complete digital-wallet credentials are not stored by DALMEKI, LLC on our website servers.

Payment authorization may be delayed or rejected by the relevant payment provider. Further details about payment methods, security, transaction currency, disputes, failed payments, and refunds are contained in our Payment Policy.

8. Shipment of Orders

Eligible orders may be shipped worldwide using third-party logistics providers. Shipping availability, charges, thresholds, tracking, customs requirements, delivery procedures, and transportation issues are governed by our Shipping Policy.

Order preparation normally requires 1–4 business days. After dispatch, tracking events may require approximately 48–72 hours to begin appearing or updating.

Further information concerning delivery coverage, fees, shipment status, customs, damage, returned parcels, and other logistics matters is available in our Shipping Policy.

9. Estimated Delivery and External Delays

Delivery dates or periods shown at checkout, in confirmations, on dalmeki.com, or through shipment tracking are estimates unless expressly identified as guaranteed.

Customs inspections, weather, transportation interruptions, public holidays, destination restrictions, incorrect addresses, recipient availability, and local carrier conditions can affect delivery timing.

Where a delay occurs, we will provide reasonable assistance based on information available to us. Rights concerning delayed, lost, or unsuccessful delivery are governed by the Shipping Policy and applicable law.

10. Returns, Product Condition, and Refund Timing

Eligible home textile products may be returned according to the requirements set out in our return policy. Customers may reasonably inspect products after delivery, provided the item remains clean, unused, unwashed, unaltered, undamaged, and reasonably suitable for resale.

Products showing stains, pet hair, odors, washing, cutting, prolonged household use, stretching, damage, alteration, or other substantial changes may not qualify for an ordinary return.

Return requests may generally be submitted within 30 days of delivery. Damaged, defective, incorrect, or incomplete products should be reported within 48 hours of delivery.

Approved refunds are returned to the original payment method within 7 business days after the applicable return has been received, inspected, and approved. Detailed requirements are available in our Refund and Returns Policy.

11. Preference-Based Returns and Product Selection

Returns requested because of color preference, texture, dimensions, room suitability, pattern preference, change of mind, or similar reasons are subject to the standards described in the Refund and Returns Policy.

Customers are generally responsible for return shipping for ordinary preference-based returns unless applicable law requires otherwise. Original shipping charges are generally not refundable for such returns.

Where a different design, size, color, or product is desired, availability depends on current inventory and completing a return followed by a new order may be the most practical solution.

12. Personal Information and Privacy

We process information reasonably required to operate dalmeki.com, process purchases, arrange shipment, provide tracking, administer returns and refunds, maintain security, prevent fraud, provide support, and comply with legal or accounting requirements.

dalmeki.com is a self-hosted WordPress website powered by WooCommerce. Service providers may also process information in connection with payments, hosting, logistics, security, technical operation, and related store services.

Information concerning cookies, data retention, international transfers, GDPR rights, security, third parties, and privacy requests is provided in our Privacy Policy.

13. Security of the Website

We use reasonable safeguards designed to protect website operation and information processed through dalmeki.com. These may include HTTPS, SSL/TLS encryption, authentication controls, access restrictions, updates, secure configurations, monitoring, and related measures.

Payment and technical providers may maintain additional controls such as encrypted transmission, fraud monitoring, tokenization, and authentication technologies.

No electronic system can be guaranteed to remain completely secure. Customers are also responsible for protecting their devices, passwords, email accounts, payment accounts, and other credentials.

14. Prohibited Conduct

Users must not attempt unauthorized access, introduce malicious code, interfere with checkout, manipulate prices or orders, submit fraudulent information, impersonate another person, disrupt security controls, or use dalmeki.com for unlawful activity.

Automated or other activity that imposes unreasonable load, bypasses protections, interrupts normal website operation, or materially affects other customers is also prohibited.

Access may be restricted where reasonably necessary to protect customers, systems, payment providers, logistics partners, business operations, or legal rights.

15. Ownership and Intellectual Property

Unless otherwise indicated, original website text, page design, graphics, product presentation, photographs owned or licensed by us, logos, and other original materials may be protected by copyright, trademark, or other intellectual-property law.

The website may be used for lawful personal shopping purposes. Protected material may not be commercially reproduced, republished, modified, sold, licensed, or distributed without appropriate permission except where permitted by law.

Access to dalmeki.com or purchase of a product does not transfer ownership of intellectual property belonging to DALMEKI, LLC or another party.

16. External Providers and Third-Party Websites

Our operations may rely on payment processors, logistics providers, hosting companies, email services, security tools, technical providers, and other third-party services.

Links to an external service may lead to a provider operating under its own terms, privacy practices, security arrangements, and policies. DALMEKI, LLC does not control the independent operation of external websites.

Use of those services may therefore be subject to separate terms established by the applicable provider.

17. Website Errors and Service Availability

We make reasonable efforts to keep dalmeki.com functional and accurate but cannot guarantee uninterrupted operation, error-free display, continuous availability, or absence of maintenance and technical problems.

We may correct pricing errors, descriptions, typographical mistakes, technical problems, or inaccurate product information when discovered. Where an error materially affects an existing order, reasonable steps will be taken to address the matter with the customer.

Temporary interruption caused by maintenance, hosting, updates, security actions, provider outages, or other technical conditions does not automatically create liability where we have acted reasonably and lawfully.

18. Limits of Liability

To the extent permitted by law, DALMEKI, LLC will not be responsible for indirect, special, incidental, consequential, or similar losses resulting solely from events outside our reasonable control, such as third-party outages, customs delay, telecommunications failure, payment-network interruption, or external transportation disruption.

Nothing in these Terms removes mandatory consumer rights or limits liability where applicable law does not permit such limitation.

Any responsibility arising from a transaction will be evaluated according to the facts, these Terms, incorporated policies, and applicable law.

19. Applicable Law and Resolution of Disputes

These Terms and disputes arising from dalmeki.com, products, orders, payments, delivery, returns, refunds, privacy matters, or the relationship between the customer and DALMEKI, LLC are governed by the laws and legal rules applicable to the jurisdiction associated with 3811 E Bell Rd, Ste 312, Phoenix, AZ 85032, US, subject to mandatory consumer protections that may apply.

Customers are encouraged to contact [email protected] first where a disagreement arises so the matter may be reviewed and, where possible, resolved through direct communication.

If direct resolution is not achieved, the dispute shall be submitted to a court of competent jurisdiction for determination according to applicable law, procedural rules, jurisdiction requirements, and the evidence presented.

Nothing in these Terms prevents a party from using another court, consumer authority, regulatory body, or competent forum where mandatory law expressly allows or requires that option.

20. Updates, Incorporated Policies, and Contact Details

DALMEKI, LLC may revise these Terms when reasonably required because of changes to products, website operation, payment systems, shipping arrangements, technology, service providers, customer-support procedures, legal requirements, or related policies.

The version published on dalmeki.com when an order is placed will generally govern that transaction unless applicable law requires otherwise.

These Terms should be read with our Shipping Policy, Payment Policy, Privacy Policy, and Refund and Returns Policy.

Questions concerning these Terms, an order, or a related policy may be directed to:

Company: DALMEKI, LLC
Website: dalmeki.com
Email: [email protected]
Phone: +1 (602) 404-7458
Address: 3811 E Bell Rd, Ste 312, Phoenix, AZ 85032, US