Return & Refund Policy

1. Return Period and Eligible Purchases

Products purchased directly from dalmeki.com may be submitted for return when they meet the requirements of this policy. An eligible return request must be made within 30 days after delivery, using the confirmed delivery date recorded by the applicable shipment tracking information as the starting point for the return period.

This policy applies to eligible home textile products sold by DALMEKI, LLC, including bedding, decorative pillows, throws, bath textiles, rugs, fabrics, and similar textile goods offered through our website. Merchandise purchased through another seller, marketplace, reseller, or independent retailer must be handled according to that seller’s own return procedures.

When contacting us about a return, customers should provide the order number and the email address used to place the order so that the purchase can be identified and the request can be reviewed accurately.

2. Product Condition Required for Return

Returned textile products must remain clean, unused, unwashed, unaltered, undamaged, and reasonably suitable for resale. Where applicable, original product labels, tags, packaging, inserts, covers, accessories, and other included components should be returned with the item.

Customers may reasonably inspect an item after delivery. Bedding, throws, pillow covers, towels, rugs, and similar textile products should not show stains, odors, pet hair, smoke exposure, makeup, moisture damage, washing, excessive creasing, pulled threads, stretching, alterations, or other evidence of extended household use. Fabric sold by length or otherwise altered, cut, washed, or materially changed after delivery may not qualify for a standard return where permitted by law.

Products should be handled carefully while the customer determines whether they are suitable. Items that have been washed, used on a bed or floor for an extended period, exposed to pets, altered, cut, damaged, or otherwise used beyond reasonable inspection may be refused or subject to an adjusted refund where legally permitted.

3. Starting a Return Request

To request a return, contact DALMEKI, LLC at [email protected] within the applicable 30-day return window. The message should identify the order, specify which product or products are being returned, and briefly explain the reason for the return.

Customers should wait for return instructions before sending merchandise. The correct return location may differ from the address printed on the original shipping parcel, and sending products without the appropriate instructions may delay identification or processing of the return.

After reviewing the request, we may provide return authorization information, the appropriate return address, packaging instructions, and other details required for the shipment. Customers should retain proof of shipment and available return tracking information until the return has been completed.

4. Responsibility for Return Shipping

For returns based on preference, color choice, texture preference, room suitability, size or dimensions, change of mind, or another reason unrelated to a verified product or fulfillment error, the customer is generally responsible for the cost of returning the merchandise unless applicable law requires otherwise.

If a product is received damaged, defective, incorrect, incomplete, or materially different because of an error attributable to DALMEKI, LLC, customers should notify us at [email protected] within 48 hours of delivery. Once the issue has been reviewed and verified, the customer will not be required to bear reasonable return shipping costs resulting from our confirmed error.

Original outbound shipping charges are generally not refundable for ordinary preference-based returns. Where the return results from a verified damaged, defective, incorrect, or incomplete shipment attributable to us, applicable shipping charges may be considered as part of the approved resolution.

5. Damaged, Incorrect, Defective, or Missing Products

Customers who receive a damaged parcel, defective product, incorrect item, missing item, or incomplete order should contact [email protected] within 48 hours of delivery. Please include the order number together with photographs clearly showing the item involved, outer parcel, internal packaging where relevant, and shipping label.

For incomplete or incorrect shipments, we may also request photographs showing everything contained in the parcel when it was opened. The customer should keep the merchandise, packaging, shipping label, and other relevant materials until our review is complete.

Once the available information has been assessed, the appropriate resolution will depend on the circumstances. An approved outcome may include reshipment, replacement, partial refund, full refund, or another reasonable remedy.

6. Return Inspection and Approval Decision

Returned merchandise is reviewed after it reaches the designated return location. Inspection may include the product’s cleanliness, condition, packaging, labels, accessories, textile surface, signs of use, and other characteristics relevant to determining whether it satisfies the applicable return requirements.

A product meeting the return standards will be approved for refund. Where an item has been washed, damaged, altered, stained, exposed to odors or pet hair, cut, heavily used, or otherwise returned in a materially changed condition, the refund may be refused or reduced where permitted by applicable law.

For transaction verification and dispute documentation, DALMEKI, LLC may retain relevant order information, customer communications, shipment records, photographs, delivery information, return tracking, inspection records, refund records, and similar documentation reasonably required to establish how a return was handled.

7. Refund Method and Processing Period

For an approved return, the refund will be sent to the original payment method within 7 business days after the returned product has been received, inspected, and approved. We generally do not redirect an approved refund to a different card, bank account, or payment method.

Transactions originally processed through Stripe or PayPal will normally be refunded through the corresponding payment service and returned to the original payment account where technically possible.

After DALMEKI, LLC submits the refund, additional posting time may be required by the customer’s bank, card issuer, PayPal account, or other financial provider. This additional processing period is outside our direct control.

8. Replacements, Payment Disputes, and Assistance

Where a customer would prefer another color, size, textile pattern, design, or product, availability depends on current inventory. In many cases, completing the eligible return and placing a separate new order may be the simplest way to obtain the preferred replacement.

Customers who believe that a return, payment, or refund was handled incorrectly are encouraged to contact [email protected] before opening a formal payment dispute where practical. Please provide the order number, return tracking if applicable, delivery information, and a clear explanation of the concern.

If a chargeback or payment dispute is submitted through Stripe, PayPal, a card issuer, or bank, DALMEKI, LLC may provide transaction evidence such as order information, payment records, shipment tracking, proof of delivery, return communications, product-condition information, and refund documentation to the applicable provider for review.

Questions concerning returns, refunds, damaged products, incorrect shipments, replacements, or payment-related matters may be sent to DALMEKI, LLC at [email protected]. This Return & Refund Policy should be reviewed together with the Shipping Policy and Payment Policy published on dalmeki.com.