Privacy Policy

1. Purpose and Application of This Policy

This Privacy Policy describes how DALMEKI, LLC handles personal information associated with visits to dalmeki.com, purchases, customer communications, account activity where available, delivery arrangements, returns, refunds, and other interactions with our online store.

The Policy applies to information collected through dalmeki.com and communications directly connected with transactions conducted through the website. Use of our services is subject to the practices described here together with any privacy rights provided under applicable law.

Privacy-related requests may be sent to [email protected].

2. WordPress and WooCommerce Environment

dalmeki.com is a self-hosted website built with WordPress and operated using WooCommerce. WordPress provides our content-management framework, while WooCommerce supports product display, cart functionality, checkout, order records, shipping data, and related e-commerce functions.

Because the store is self-hosted, DALMEKI, LLC manages the website environment and selects the hosting, security, payment, logistics, and operational services used to support the store.

These systems may process data reasonably required to operate the website, maintain transaction records, fulfill purchases, provide customer service, protect the store, and comply with legal or operational obligations.

3. Categories of Information We May Receive

Information may include names, shipping and billing addresses, telephone numbers, email addresses, order details, products purchased, transaction status, shipment information, return or refund information, customer-service communications, and information voluntarily supplied by a customer.

Technical data may also be generated automatically, including IP addresses, device and browser information, operating system, access times, referring pages, website activity, security events, cookie identifiers, and similar technical records.

We seek to avoid intentionally collecting information unrelated to normal store operation, customer transactions, security, support, or legal requirements.

4. Information Associated with Placing an Order

Checkout requires information reasonably necessary to complete the transaction, such as the customer’s name, delivery and billing details, contact information, products selected, total order amount, shipping method, applicable charges, and payment status.

We use this information to verify purchases, prepare and ship orders, provide order communications and tracking, address delivery problems, process returns and refunds, respond to questions, maintain business records, and investigate transaction concerns.

Customers should provide complete and accurate information because errors can affect payment verification, order processing, delivery, refunds, and our ability to identify a transaction.

5. Payment Providers and Sensitive Payment Details

Payments are handled through third-party providers including Stripe and PayPal. These providers may process authorization requests, transaction credentials, settlement, refunds, security screening, and related payment activity using their own infrastructure.

DALMEKI, LLC does not store complete card numbers, CVV or CVC codes, full bank-account credentials, or complete digital-wallet credentials on our own website servers.

We may retain limited non-sensitive transaction records, such as payment status, reference identifiers, type of payment method, order total, refund status, and transaction timestamps for accounting, reconciliation, customer support, dispute handling, and fraud-prevention purposes.

6. Security Applied to Payment Transactions

Sensitive data transmitted during checkout is protected using measures including HTTPS and SSL/TLS encryption.

Stripe, PayPal, card networks, and related payment services may also use tokenization, encrypted transmission, fraud-monitoring systems, secure payment gateways, risk controls, and 3D Secure authentication where appropriate.

Tokenization can replace underlying payment credentials with a limited-purpose reference or token so that merchants do not need to receive or retain complete card details.

7. Purposes for Which Information Is Used

Personal information may be used to process purchases, confirm orders, arrange shipment, send tracking details, answer customer inquiries, administer returns or refunds, maintain transaction histories, and support reliable operation of the website.

We may also use relevant data to investigate fraud, enforce store policies, improve security, resolve delivery issues, maintain accounting records, comply with legal duties, and respond to disputes or claims.

We do not intentionally use information for materially unrelated purposes unless such use is permitted by applicable law.

8. Legal Grounds for Processing

Where a legal basis is required, processing may occur because it is necessary to perform a contract, such as completing an order and arranging delivery.

Processing may also be based on legal obligations, legitimate business interests, security needs, fraud prevention, dispute resolution, or the establishment, exercise, or defense of legal claims.

Where applicable law requires consent, such as for certain optional cookies or marketing communications, customers may be given a method to provide and later withdraw that consent.

9. Sharing Information for Delivery and Fulfillment

Information required to deliver an order may be supplied to third-party logistics providers. This may include the recipient name, shipping address, telephone number, email address where necessary, parcel information, and shipment or order references.

Logistics partners should receive only information reasonably required to transport, track, clear, and deliver the parcel.

International shipments may also require information to be processed by customs authorities, brokers, government agencies, or logistics intermediaries for import or export procedures.

10. Records Connected with Returns and Customer Assistance

When a customer asks for a return, replacement, refund, or assistance with a damaged or missing order, we may collect information necessary to assess and resolve the request.

This may include order details, correspondence, product photographs, packaging photographs, shipping labels, tracking records, proof of delivery, return shipment information, and refund status.

These materials may be used to determine eligibility under our Return & Refund Policy, identify fraudulent requests, process approved refunds, and document how the issue was resolved.

11. Chargebacks and Transaction Disputes

When a payment dispute, chargeback, or unauthorized-transaction claim is initiated through Stripe, PayPal, a card issuer, bank, or payment network, we may use transaction records reasonably necessary to respond.

Evidence may include order confirmations, payment references, delivery addresses, tracking information, delivery confirmation, return records, refund information, product evidence, and customer communications.

Relevant records may be provided to Stripe, PayPal, banks, card networks, card issuers, fraud-prevention services, or other parties involved in reviewing the dispute.

12. Cookies and Related Technologies

dalmeki.com may use cookies and similar technologies for essential website functions, cart sessions, checkout operation, security, preference storage, performance analysis, and user-experience improvements.

Certain cookies are required for normal WordPress and WooCommerce operation. Other analytics, preference, or optional third-party technologies may require consent depending on the customer’s jurisdiction.

Customers may manage available cookie preferences through browser controls or any consent tool provided on the website. Restricting essential cookies may prevent some cart, checkout, account, or other website functions from operating correctly.

13. Technical Logs and Website Records

Our systems may automatically create server, access, and security logs containing IP addresses, timestamps, requested pages, browser or device details, response codes, and security events.

Such records may be used to diagnose technical issues, protect website availability, identify malicious behavior, investigate unauthorized access, detect fraud, and maintain reliable operation of the store.

Technical logs are not intended to be used for unrelated decisions about customers.

14. Safeguards Used to Protect Information

DALMEKI, LLC maintains technical and organizational safeguards intended to reduce unauthorized access, misuse, loss, disclosure, or alteration of personal information.

Safeguards may include HTTPS and SSL/TLS encryption, authentication controls, administrative access restrictions, role-based permissions, software updates, monitoring, malware protection, firewall or hosting-level controls, backups, secure configuration, and access limitations based on operational need.

We also seek to limit collection and restrict sensitive information to service providers or authorized persons who reasonably require it.

No online system can provide absolute security, but safeguards are maintained according to the nature of the information and reasonable operational requirements.

15. Internal Administrative Access

Access to WooCommerce records, administrative functions, customer information, and sensitive systems is restricted to authorized persons requiring access for legitimate business purposes.

Administrative permissions may be limited according to responsibility, and controls may include authentication practices, role restrictions, security monitoring, and timely system maintenance.

Authorized access is intended only for legitimate store operation, customer support, accounting, security, fraud prevention, legal compliance, and related responsibilities.

16. External Service Providers

Third-party providers may support hosting, payment processing, shipping, transaction email, security, technical maintenance, analytics, fraud prevention, and customer-support functions.

These providers may process information only to the extent reasonably required to perform their services or meet their independent legal responsibilities. Stripe and PayPal maintain their own privacy and security practices for information processed through their systems.

Receiving data in connection with providing a service does not authorize a provider to use customer information for unrelated purposes on our behalf.

17. Circumstances in Which Information May Be Disclosed

We do not ordinarily sell customers’ personal information in exchange for monetary consideration.

Information may be disclosed to service providers involved in payments, fulfillment, hosting, technical infrastructure, fraud prevention, website security, or other legitimate store functions.

Disclosure may also occur where reasonably necessary to comply with law, respond to a valid government or court request, enforce agreements, investigate fraud or security matters, protect legal rights, or establish, exercise, or defend legal claims.

18. How Long Information Is Kept

Information is retained only for as long as reasonably required for the purposes described in this Policy and for legal, tax, accounting, fraud-prevention, payment-dispute, and recordkeeping obligations.

As a general operational practice, order and customer-related information is retained for approximately one year unless a longer period is reasonably required for law, taxation, accounting, an unresolved transaction, refund, chargeback, fraud inquiry, legal claim, or another compliance requirement.

Information no longer reasonably required may be deleted, anonymized, or otherwise securely disposed of.

19. Processing Across National Borders

Because DALMEKI, LLC offers international shipping and may use global technology, payment, and logistics providers, personal information can be processed in more than one country.

The laws applicable to information in another jurisdiction may differ from those in the customer’s home country.

Where legally required, international transfers may rely on recognized safeguards such as contractual protections, adequacy decisions, or other permitted transfer mechanisms.

20. Rights Under the GDPR

Customers located in the European Economic Area or another jurisdiction where the General Data Protection Regulation (GDPR) applies may have specific rights, subject to applicable exceptions and conditions.

These may include the right of access, right to rectification, right to erasure where applicable, and right to restriction of processing.

Applicable individuals may also have a right to object to certain processing, right to data portability, and the right to withdraw consent where processing depends on consent.

Qualifying information may in some circumstances be requested in a structured, commonly used, machine-readable format. Customers may also have the right to make a complaint to an appropriate data-protection authority.

GDPR requests may be sent to [email protected]. We may reasonably verify identity before responding and will process qualifying requests within the period required by applicable law.

21. Information Concerning Children

dalmeki.com is a general commercial shopping website and is not designed for knowingly collecting personal information from children below the minimum age at which they may independently provide such information in their jurisdiction.

We do not knowingly ask children to submit payment information or place transactions without any authorization legally required from a parent or guardian.

A parent or legal guardian who believes information has been submitted improperly may contact [email protected].

22. Privacy Contact Details and Policy Revisions

Customers may contact DALMEKI, LLC regarding access requests, corrections, privacy concerns, or other questions about this Privacy Policy.

Our contact details are:

Company: DALMEKI, LLC
Website: dalmeki.com
Email: [email protected]
Phone: +1 (602) 404-7458
Address: 3811 E Bell Rd, Ste 312, Phoenix, AZ 85032, US

This Privacy Policy may be revised to reflect changes to website operations, WooCommerce configuration, service providers, security procedures, technology, legal obligations, or privacy requirements. Updated wording will be published on dalmeki.com.

Where required or reasonably appropriate, additional notice may be provided for material changes. Customers are encouraged to review the published Policy periodically.